Slotonauts Casino Contacts
Slotonauts Casino Support can be reached in the online chat, by phone on +441241340777 and by e-mail at customercare@slotonauts.email. This page lists each channel and the requests that go to Support, from changing a fixed profile detail to self-exclusion.
Online Chat, Phone and E-mail
There are three ways to contact Slotonauts Support:
- Online chat: the "Online Chat" and "Support" buttons on the site open it, and the login form has its own "Support" button.
- Phone: +441241340777.
- E-mail: customercare@slotonauts.email.
On a phone, the "Support" and "Online Chat" buttons are in the menu of the mobile site.
What Goes to Support
Some requests can be handled only by Support:
- Profile details: your name, phone number and e-mail can not be changed in the profile, only through Support.
- Self-exclusion: ask for it in the chat, by e-mail or by phone; the account is blocked after a call from the support manager, and a block requested in the online chat lasts 30 days.
- Verification (KYC): questions about the documents you upload in the DOCUMENTS tab, where each section takes up to five files of 15 MB.
- Bonuses: questions about a bonus status, such as PENDING WAGERING or BONUS CANCELED.
- Terms and data: any question about a clause of the terms or about the data in your profile.
- Payments: a deposit or a withdrawal that does not go through as expected.
Before You Write to Support
Write from the e-mail address registered on your account, so Support can find your profile. Slotonauts e-mails never show your account balance, so a message that quotes one did not come from the casino. If your question is about a withdrawal, say which method you deposited with, because a withdrawal goes back by the same method.
Help Outside Slotonauts
If gambling is causing you problems, the National Gambling Helpline on 0808 8020 133 is free and open 24/7. It is run by GamCare.